At North Tahoe Aviation our goal is to provide you with a safe, fun and adventurous experience, we reserve aircraft, pilots and fuel specifically for your scheduled flight. Because of the unique nature of scenic flight operations, the following policies apply to all bookings.

Cancellation Policy

• More than 72 hours before your flight:
  Flights may be rescheduled or cancelled without a fee.

• Within 72 hours of your flight:
  Cancellations may not be possible or subject to a fee of up to $150 per booking.

Refund eligibility, when applicable, is determined at the discretion of North Tahoe Aviation.

Rescheduling Policy

• 72 hours or more prior to your scheduled flight:
  You may reschedule your booking at no charge, subject to availability.

• Within 72 hours of your scheduled flight:
  Changes or rescheduling requests may incur a change fee of up to $150.

• Rescheduled flights are subject to current availability and pricing

No-Show Policy

Failure to arrive for your scheduled flight will be considered a no-show.
No-shows are non-refundable and will not be rescheduled.

Late Arrival Policy

Guests are required to arrive at least 20 minutes prior to their scheduled departure time.

Parties arriving more than 20 minutes late may experience:

• A reduction in available flight time, or

• Forfeiture of the flight entirely

In either case, no refund will be issued.

Weather Policy

Safety is our top priority. Weather conditions in the Lake Tahoe region can change rapidly and may impact flight operations.

• All weather-related cancellations are determined solely by North Tahoe Aviation.

• If a flight is canceled due to weather, you may be offered a rescheduled flight or a full refund.

• If you have already rescheduled your booking once, additional weather-related rescheduling may not be permitted.

• North Tahoe Aviation may modify the flight route or duration due to weather, air traffic, or safety considerations.

Weather decisions are final and made with passenger safety as the primary concern.

Weight Restrictions

All aircraft operate under strict weight restrictions established for safety and regulatory compliance, and for the protection of our passengers and crew, these limits cannot be exceeded under any circumstances.If the combined weight of your group exceeds the aircraft’s certified maximum allowable limit, your flight may be modified or canceled without refund.

Operational Discretion

North Tahoe Aviation reserves the right to:

• Refuse service for safety reasons

• Adjust routing, timing, or duration of flights

• Reschedule or cancel flights due to operational, safety, or weather considerations

All policies are in place to ensure fairness, safety, and operational integrity.